David Cooperrider

Mappsterview No. 7: Jessica Amortegui, Positive Business Champion

I was in the ninth cohort (2013/14) of the Master of Applied Positive Program at Penn – and the program is going strong. Consequently, there are tons of brilliant MAPP Alumni out there who have fascinating stories to tell: About their experience with the program, about Positive Psychology in general – and about themselves of course. I really want to hear those stories. That´s why I started Mappsterviews.

Jessica_Amortegui.jpgPlease introduce yourself briefly:

I am an introvert masquerading as an extrovert who still gets deathly shy meeting new people. Luckily this all dissipates when speaking to large groups (the bigger the better!). I have spent the past five years working in Silicon Valley and seeing my uber active boys, age 7 and 4, grow up way too fast.

What did you do before joining the MAPP program at Penn?

I started my career in consulting, first as an external consultant and then moving in-house. I dabbled in different kinds of consulting, from management to organizational development, to change management and human capital. After about seven years, I made the move to inside a company, and really enjoyed it. Besides the reduced travel load, I was able to build deeper, more meaningful relationships with employees. I also loved the awesome employee discount perks (Nike and Victoria Secret were my favorites!) After three years at a software company I am grateful to back at a product company building cool tech gizmos that I can procure with the coveted an employee discount. 🙂

What got you interested in Positive Psychology in the first place?

I was actually an unconscious, quasi-competent practitioner for a few years without even knowing it! I was delivering these two-day culture shaping workshops that applied many concepts of positive psychology in powerful experiential learning exercises – gratitude, positive emotions, strengths-based perspectives, etc. I became so passionate about the content and delivery that I began to read more about the work. I serendipitously stumbled on the MAPP website in 2007. I was pregnant with my first child at the time and thought I would never be able to squeeze the program into life. In 2013, six years later, I finally made it happen!

You now work for Logitech. What´s your role there?

I lead the Global Talent Development function. I joined a little over a year ago, and started development at the company – they didn’t have anything for employees. It has been awesome to create and build from scratch. The foundation has very much been inspired by the MAPP program. I have had the most amazing sand box to test, learn, and apply what I learned. The company is just over 2,500 employees globally, so you are able to see and feel the systemic change. That has been the most rewarding part of my job – to work at scale and see the impact.

Very recently, your company was awarded with the grand prize at Ross School´s Positive Business Project competition. What´s your project about?

I think of the project like my MAPP capstone – it was nine months worth of work that came together in a variety of mutually reinforcing initiatives. I knew if I was going to imbue positive practices into the organization I would need to pull many levers, and do them simultaneously. I created a two-day workshop that provides all employees an entrée into positive psychology. Participants experience vulnerability and connection, create a team purpose statement, and uncover their character strengths, to name a few. This is what we called our signature Logitech program. In one year, we had nearly 800 employees around the globe go through it – all by word of mouth.

I believe investments like that – in the whole person – will never backfire. It breeds a kind of loyalty that no cafeteria and ping pong table can ever deliver.

This intensive experience was complimented with 90-minute positive deviant workshops that we ran globally. We also rolled out job crafting to the entire organization. Together, employees got hit with tools and techniques that began to build different ways of thinking about themselves and their jobs. They began to reflect on themselves as people – not just employees. I believe investments like that – in the whole person – will never backfire. It breeds a kind of loyalty that no cafeteria and ping pong table can ever deliver.

What are the future plans for your initiative?

We want to build more relevant touch points with our employees. Our first phase was broad and now we are trying to go deep. We are working on producing more custom experiences for different employee segments that can meet them where they are and then take them to where they want to be. We have some cool new tools we are piloting to make that happen; tools that will give every employee one-one-one support and encouragement so they can truly flourish. This story is being written now, so stay tuned!

Given that you’ve successfully implemented Positive Psychology practices at your workplace: What´s the most important piece of advice for HR colleagues who´d like to do the same?

Oh wow – I feel so humbled by this question. I am the one who is always needing the advice! I think, in general, I have to reveal a dirty little secret. I have found some Positive Psychology words can really turn people off – to say you are taking a strengths-based approach, can make some, sadly, immediately shut down. I actually shy away from using a lot of the positive psychology language (this feels like a shame, as I do believe that words create our worlds, à la David Cooperrider!).

I try to describe what I want to do in language that I know matters to the organization. What do they want to see happen? Even if I don’t agree, I know it’s what they need to hear to support my cause. I then craft experiences that have an equal amount of pathos and logos. The employees and leaders the experience and embody it. They begin to talk about gratitude, strengths, connection, autonomy, and purpose – not me. I think there always needs to be a sense of co-creation despite knowing our larger agendas. Sometimes my ego wants to “prove” that my way is the more “enlightened” way. I step back and remember that what’s important is that I am not proving myself, but rather improving my craft.

There´s a Negativity Bias in your News. But not, if you follow these People on Twitter

A couple of weeks ago, I pusblished a list of 77 Positive Psychology People and Institutions to follow on Twitter which has grown by now to more than 90 accounts and was also picked by the friendly folks at Fulfillment Daily.

Today, I thought it would be a good idea to check my blog stats to see who profited the most from this. All in all, the post resulted in +4,500 klicks on people´s Twitter accounts. Here´s the Top-10 (excluding the Twitter list I created to follow all of those people):

Positive Psychologists on Twitter

So congratulations to Robert Biswas-Diener, Sonja Lyubomirsky, Paul Bloom, Dan Gilbert, Amy Cuddy, Robert Emmons, David Cooperrider, Jane Dutton, Emilia “Queen of Sisu” Lahti, and Jon Haidt. I hope those clicks converted to a lot of new followers for you!

Positive Psychology at Work: A Book List for the Layman [updated]

Here, I´ve compiled a list of books that apply Positive Psychology to the realm of “the organization”, leadership, management etc. As always, I see the list as work in progress and will be happy to include your suggestions. When making suggestions, please stick to books that have a clear link to Positive Psychology and are (by and large) backed by research.

Positive Leadership Books

My Mind´s MAP(P): The 4-minute Ivy League Diploma in Positive Psychology

MAPP 9 Superhero MedalFor one of our MAPP final papers, we were asked to come up with a list of bits and pieces of insight, those “eureka moments of comprehension” we´ve had over the two semesters at Penn. I´d like to share those with you as a kind of “MAPP in a nutshell”. As I like to tie knowledge to those teachers that are “responsible” for my comprehension, I will present them to you in that way. Therefore, I´ve created a list of (to my knowledge) all the persons that have taught in MAPP 9 at one point or the other, and will name those that have provided me with an especially memorable insight. Those perceptions do encompass theoretical insights from positive psychology, its real-world application (or its contribution to real-world application of other psychological concepts), or style of (teaching) delivery…

Roy Baumeister: Bad is stronger than good (precisely: bad events and emotions create a stronger and longer-lasting impact on our brains). Therefore, we need to purposefully create more positive events and emotions in our lives to counterbalance this one-sidedness (with a tip to the hat to John Gottman…).

Dan Bowling: Everything that can be done can also be done with style. It makes the world a brighter place.

Art Carey: Has shown me how important the process of writing is for my own life – and that part of my future career should consist of getting paid for being a “wielder of words”.

David Cooperrider: Words create worlds. Accordingly, positive words will create (mostly) positive worlds – whereas negative words will create (mostly) negative worlds. So use your words wisely, especially your questions – as they tend to create the worlds within other people´s minds.

Angela Duckworth/Peggy Kern: Woohoo! Learning (and teaching…) statistics can be fun. Go figure…

Jane Dutton: High-Quality Connections (HQC) are the high-octane fuel of every organization. Suspend your judgment and try to walk a mile in your fellow men´s shoes before coming to any conclusion. Build trust via giving open, positive feedback – if possible, on a daily basis.

Chris Feudtner: Keeping an open heart while working in dark places (e.g. palliative care units for children) can grant you an enormous “aura” and tangible “clarity of the mind”. When there´s nothing left, there can still be hope. What do we hope for – when there´s no other option left but hope?

Barbara Fredrickson: Positive emotions are not a trifle. They are essential building blocks for our well-being and should be fostered actively.

Adam Grant: It is more blessed smarter to give than to receive. Being altruistic does not turn you into a doormat. It can lead to success, even in competitive corporate environments.

Jonathan Haidt: 1) There are no good reasons (at least not good enough) to be pessimistic about the fate of mankind. Judged by most empirical indicators, it´s not foolish to say that we are on an “upwards trajectory”: things are bound to get better. On that note, I would also like to thank my classmate David Nevill for giving me the sentence “We never have enough data to be pessimistic.” It continues to inspire me, even on a sort of metaphysical level. 2) Look to the extreme ends of the (positive) emotional continuum, e.g., to emotions such as awe and elevation. They may be powerful change catalysts.

Emilia Lahti: You have tons of soul mates somewhere out there. They may live at the other end of the world. But eventually, some of them will find you (especially if you start a blog, that is…)

Ellen Langer: Everything that can be done is worth being done mindful. It leads to better results and more satisfaction. Plus: Don´t fear getting old.

Daniel Lerner: Everything that can be done can also be done with “an eye for excellence”. It pushes the boundaries of human achievement.

Chris Major: A man with a true purpose is (almost) unstoppable.

Ryan Niemiec: 1) Strengths matter more than frailties. They are the key to our “true self” and the building blocks on our road to (work and life) satisfaction. 2) A movie is never “just a movie”. It´s a lesson on character strengths.

Off the Beat: Singing is life!

Ken Pargament: Even atheists value the “sacred moments” in their lives. Find them, cultivate them, and cherish them. They are valuable.

James Pawelski: 1) Trust the process. 2) It´s always valuable not to be the smartest person in the room. 3) Know which giants´ shoulders you are standing on. 4) There is nothing more practical than a good theory (and a proper definition). 5) Know the limits of your knowledge. 6) Positive psychology is grounded in meliorism (the belief that people/things can improve/be better than they are today). 7) You can be a proper scientist and nevertheless enjoy Tony Robbins.

Isaac Prilleltensky: Fairness on the community and societal level influences our individual well-being. Countries with developed democracies, a high degree of personal freedom, generous social security systems and relatively small gaps between top earners and “normal” workers are the happiest (on average)

John Ratey/Tom Rath: Move your ASS! Your brain will appreciate it.

Ann Roepke: Our life is a narrative and as such, we do have tremendous power over it by actively re-writing or pre-writing the storylines.

Esa Saarinen: Don´t hold back. Create systems of generosity. Err on the giving side. Embrace your inner (and outer!) “weird”.

Barry Schwartz: 1) Most times, “good” is “good enough”. 2) Purposefully limit the choices you have to make in life. E.g., choose not to choose by setting defaults and creating habits.

Martin Seligman: Think and dream big.

Daniel Tomasulo: Everything that can be done can also be done with a twinkle in the eye. Makes hard work feel “easy”.

Amy Wrzesniewski: Purpose and meaning (at work) are the result of finding work that integrates your strengths, passions, and values. The calling comes from within. Other people matter (at work, too).

I am deeply thankful to all of you!

 

P.S. Thanks to my classmate Linda Rufer for designing those MAPP 9 superhero medals. The backside says I was voted “most mappalicious” person in our cohort. Whatever that means at the end of the day… 🙂

Positive Psychology and MAPP at Penn: Doing that Namedropping Thing

Actually, I should be busy writing on my MAPP final papers right now. But then, taking short breaks is supposed to help your mind stay fresh, right?

By now, a lot of people that have read my blog also contacted me to ask about my MAPP experience. Obviously, it´s not that easy to tell a story of 10 months in a few sentences. Hey, that´s why I started this blog in the first place…* There´s also been some questions about the tuition – and to be honest, it´s not exactly a bargain. I could have not taken part without some generous support from my employer (or rather: my boss). But hey – Penn belongs to the Ivy League and that comes with a price tag.

If you´d like to know why I am convinced that it was worth each and every penny (and much more…), please read my blog front to back. Otherwise, you might be convinced by the sheer (work-)force of people that you’ll  have the pleasure and honor to learn from. So here is the name-dropping list. Please note that the guest lecturers and assistant instructors will vary from year to year (C = core faculty; G = guest lecturer; A = assistant instructor that has taught part of a class at some point):

That´s value for money…

*And to become super-duper famous, of course…

What “gives Life” to your Organization? Appreciative Inquiry and the Quest for the “Positive Core”

AI_4_DAt the January MAPP onsite, one of our guest speakers was David Cooperrider. He has (co-)developed Appreciative Inquiry (AI), a method of organizational development that is rooted in Positive Organizational Scholarship (POS). It´s a bit hard to explain it in a few words; therefore, I´ll let other people do the talking. The first video below is a short interview with David Cooperrider on the foundations and underlying assumption of AI. The second one is a bit longer and explains the whole AI process in a very graspable way.

Let me just say this much: the word “appreciate” is typically understood in the sense of “highly valued” – but can also mean “increasing something in value”. Therefore, things we appreciate grow in their value precisely because of our appreciation. To make use of a little oversimplification:

Whatever we put most energy into – grows. So if we focus a lot of energy on problems and problem-fixing – there´s a good chance there will be more problems. But if we instead put emphasis on strengths and what is already good – those aspects tend to grow. That´s exactly what AI tries to do – by asking the right questions (that´s where the “inquiry” in AI comes from). Enjoy!

What is AI?