A powerful Lesson in Empathy: What if we were Mindreaders?

One of the guest lecturers at MAPP 13/14 onsite No. 8 was Jane Dutton, who is best-known for her research on what she calls High-Quality Connections (in the workplace).

As part of her lecture, she showed us this video by the Cleveland Clinic. I´ll let it speak for itself…

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