One of the guest lecturers at MAPP 13/14 onsite No. 8 was Jane Dutton, who is best-known for her research on what she calls High-Quality Connections (in the workplace).
As part of her lecture, she showed us this video by the Cleveland Clinic. I´ll let it speak for itself…
Mappalicious 
One thought on “A powerful Lesson in Empathy: What if we were Mindreaders?”