Pygmalion and the Leadership Value Chain

I´m still tremendously inspired by my time at the Ross School of Business in December 2017. Today, I´d like to share with you one of the teachings of Professor Bob Quinn (I´ve posted about his fabulous book Lift before). At one point during the training, Bob introduced us to what he calls the Leadership Value Chain. It´s a model of how (top) management´s mindsets, belief systems and values influence their behavior, which in turn influences organizational values and climate, which ultimately shape peoples´ engagement, and, at the end (and beginning) of the day, their behavior:

Leader Value Chain | Robert Quinn | Mappalicious

One of the framework´s assumptions is that change at higher levels can be blocked or at least diluted by stagnation at the deeper levels. Thus, any (hierarchical) organization will fundamentally change if, and only if there´s a change at the level of leadership values and behaviors.

This got me thinking again about self-fulfilling prophecies and the Pygmalion Effect, whereby performance (e.g., of employees and students) can be positively influenced by the expectations of others. It does make a difference if leaders believe their people:

When leaders´ mindsets are shaped by the ideas on the left, they will act accordingly. When they adhere to the conceptions on the right, they will also act accordingly. Yet, the results will be different.

The left side will lead to optimistic, trusting and, thus, empowering leadership behavior, the right side to pessimistic, mistrusting and thus, controlling leadership behavior. People will adjust accordingly, either by being engaged, inquisitive, and entrepreneurial – or disengaged, unwilling to learn, and small-minded. This, in turn, will fortify their leaders´idea of men, either way. Thus, the self-fulfilling prophecy is fulfilled.

Now, here´s a funny thing about the Pygmalion Effect: Research has demonstrated it can (by and large) not be faked. Either you believe “people are good” – or you don´t. You cannot “believe that you believe”. Which leaves us with the following conclusion:

If you want people to change for the better, you better become a better version of yourself first.

Feedback on Optimal Human Functioning: The Reflected Best Self Exercise™

Nico Rose | Jane Dutton

Nico & Jane Dutton at Ross School of Business

In mid-December, I got to spend a week in Ann Arbor at the Ross School of Business, taking part in an open enrollment course called The Positive Leader: Deep Change and Organizational Transformation. It´s a formidable tour de force through the most important frameworks and applications of Positive Organizational Scholarship (POS). I´m going to write some more about my experiences over the upcoming weeks.

Today, I´d like to share with you the Reflected Best Self Exercise™, a powerful tool that helps people to learn more about their individual strengths and what they´re like when they display some form of peak performance (from the vantage point of other people). In short, the exercise is about asking a group of people to supply you with stories of times when they perceived you to be at your best. In other words, you ask people for feedback about your strengths and capacity for peak performance – and only about that.

What other people appreciate about us tends to appreciate over time.

What´s so special about receiving only positive feedback once in a while? It´s extraordinary because we typicially hear mixed messages, e.g., as part of a performance appraisal at work. What´s the point? Rick Hanson, author of “Hardwiring Happiness”, likes to say “our mind has velcro tapes for negative and teflon layers for positive information.” Even if the usual feedback we receive is mostly positive, our brain drives us to ponder almost exclusivley on the negative (= potentially harmful) information. This mode of processing has actually helped us to survive as a species over thousands of years (please see Bad is Stronger than Good for more background) – but it also keeps us from truly taking in any positive information, unless we explicitly allow ourselves to focus on that side of the spectrum, so we can learn and grow based on who we are when we´re at our best.

Learning from what´s already (more than) good

How are we supposed to improve and grow when we´re not focusing on our weaknesses? As the saying goes, “where attention goes, energy flows” (and results show). Learning about who we are when we are at our best helps us to:

The last bullet point seems especially important to me as it points towards the so-called Pygmalion Effect, the phenomenon whereby higher expectations by others lead to an increase in actual performance. When we ask people to reflect on our positive sides, we actually help them to perceive what Jane Dutton calls the “zone of possibility”, a reservoir of untapped resources and growth potential. Via authentically pointing us towards these strengths and capabilities, they help us to become more than we currently are. This is the true nature of appreciation. The typical connotation of “to appreciate” points towards a strong form of liking. But it also means to grow in value. What other people appreciate about us tends to appreciate over time.

Reflected Best Self - Nico Rose

How does the Reflected Best Self Exercise™ work?

  1. Collect stories from a variety of people inside and outside of your work. You should receive feedback from at least 10 people. By gathering input from a variety of sources, such as family members, past and present colleagues, friends, teachers etc., you can develop a broader understanding of yourself. Specifically, ask them to supply you with short stories of episodes when they perceived you to “be at your best”. Ask for specific and tangible examples, not general impressions.
  2. Recognize patterns and common themes: After gathering those stories, read through them carefully, allowing yourself to take and savor in the positive content. Then, go through them several times, making mark-ups and remarks with a pen. The goal is to search for common themes and recurring patterns within the different stories. These commonalities will serve as the base for your “Best Self Description”.
  3. Then, write a description of yourself that summarizes and distills the accumulated information. The description should weave themes from the feedback into a concise “medley” of who you are at your best. This portrait is not meant to be a complete psychological profile. Rather, it should be an illuminating image you can use as a reminder of your contributions and as a guide for future action (you can see the result of my own process in the picture on the right).
  4. Redesign your job (optional): Now that you you have crafted your “Best Self Description”, what are you supposed to with it? To start, it´s a very good idea to hang a print-out in some corner of your office so as to have an easily accessible reminder of you can be, for those times when things become stressful (and they always do in large organizations). This will help you to keep your composure and look beyond the constraints of the current situation. In the long run, it´s definitely useful to think about the larger implications of your best self:
    • To what extent is your current job playing to your strengths?
    • Can you change your current task and responsibilities so as to better reflect your best self? (please see: Job Crafting)
    • Or should you maybe think about a change of careers to realize your full potential?

I hope you will have tons of fun and insightful moments with this framework; I surely did. By the way, I´ve found out earlier this also works perfectly using social media channels such as Facebook and LinkedIn. You can read my account of this “experiment” here.

Resources

You can find a full description of the Reflected Best Self Exercise™, its application, and the underlying research via these articles:

You´ll find lots of resources with regard to the Reflected Best Self Exercise™ on the website of the the Center for Positive Organizations at Ross School of Business.

The Center for Positive Organizations: My Top-10 List of Research Papers

This is some stuff you should definitely check out if you´re in HR, or an (aspiring) leader – or if you want to up your game in general with regard to understanding positive organizations. All links lead you to PDFs of the respective articles.

Cameron, K. S., Bright, D., & Caza, A. (2004). Exploring the relationships between organizational virtuousness and performance. American Behavioral Scientist, 47(6), 766-790.

Cameron, K., Mora, C., Leutscher, T., & Calarco, M. (2011). Effects of positive practices on organizational effectiveness. The Journal of Applied Behavioral Science, 47(3), 266-308.

Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006). Explaining compassion organizing. Administrative Science Quarterly, 51(1), 59-96.

Heaphy, E. D., & Dutton, J. E. (2008). Positive social interactions and the human body at work: Linking organizations and physiology. Academy of Management Review, 33(1), 137-162.

Mayer, D. M., Aquino, K., Greenbaum, R. L., & Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents and consequences of ethical leadership. Academy of Management Journal, 55(1), 151-171.

Owens, B. P., Baker, W. E., Sumpter, D. M., & Cameron, K. S. (2016). Relational energy at work: Implications for job engagement and job performance. Journal of Applied Psychology, 101(1), 35-49.

Roberts, L. M., Dutton, J. E., Spreitzer, G. M., Heaphy, E. D., & Quinn, R. E. (2005). Composing the reflected best-self portrait: Building pathways for becoming extraordinary in work organizations. Academy of Management Review, 30(4), 712-736.

Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management, 23(5), 679-704.

Spreitzer, G., Sutcliffe, K., Dutton, J., Sonenshein, S., & Grant, A. M. (2005). A socially embedded model of thriving at work. Organization Science, 16(5), 537-549.

Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26(2), 179-201.

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Unsplash.com – Creator: rawpixel

 

The Center for Positive Organizations at University of Michigan: a Book List

Kim Cameron | Nico RoseI´m the luckiest guy in the world. I get to spend the week at University of Michigan in Ann Arbor, more precisely: the Ross of Business. Part of the Ross School is the Center for Positive Organizations – which without exaggeration can be described as the global focal point for research and application(s) of Positive Psychology in business (Positive Organizational Scholarship). It´s home to POS luminaries such as Kim Cameron, Jane Dutton, and Robert Quinn. Additionally, some of the big shots in the field have completed their Ph.D. studies here, among them Adam Grant and Amy Wrzesniewski.

I´m going to provide an overview of what I´ve learned here at a later point in time. For today, I´d like to provide a book list of works that been crafted by faculty of  the Center for Positive Organizations. After is, Christmas is coming up soon – and you might still be looking for something for your loved ones (or yourself)…

Also, watch out for Wayne Bakers upcoming book “Just Ask”…

Positive Psychology News Digest | No. 08/2017

mappalicious_news_digest_2017My favorite news and blog articles covering Positive Psychology and adjacent topics from (roughly) the last seven days.

Forbes: Two Reasons We Fail to Be Creative by Caroline Beaton


Mindful.org: Can Mindfulness Help Us Navigate the Fourth Industrial Revolution? by Jamie Bristow


New Yorker: Why Facts Don’t Change Our Minds by Elisabeth Kolbert


Greater Good Science Center: What Would Buddha Do About the Economy? by Jenara Nerenberg


The Positive Organization: The Power of an Organizing Image by Robert Quinn


Sciencer of Us: To Navigate a Challenge, Pretend You’re Giving Advice to a Friend by Brad Stulberg


Greater Good Science Center: Can You Change Your Personality? by Jill Suttie


Heleo: Feeling Adrift? Here’s How to Strengthen Meaning in Your Life, no author


Michigan Ross: The Business Case for Compassion, no author


Heleo: Why Bringing Compassion to Work is Good for Business, no author

My new TEDx talk: “Dare to Foster Compassion in Organizations”

I´m super happy. After my official TEDx premiere at TEDx Bergen/Norway in 2014 (How to be the architect of your own fortune), as of today, my second TEDx talk is available on YouTube. It was filmed at the very first edition of TEDx EBS late in 2016. EBS University (or European Business School Oestrich-Winkel) is one of the premier business schools in Germany and, coincidentally, the place where I obtained my Ph.D.

The talk is named “Dare to Foster Compassion in Organizations”. It draws on research by luminaries such as Jane Dutton, Monica Worline, Adam Galinsky, Laura Little, Jennifer Berdahl, and the late Peter Frost (and even though they are neither mentioned nor referenced on a slide explicitly, Esa Saarinen, Adam Grant, and Robert Quinn).

I hope you will enjoy the talk! And if you do, please consider sharing the news. Thank You!

If you are interested in a (sort of…) transcript of the talk: this was published here a while ago.

Positive Psychology News Digest on Mappalicious | No. 46/2016

My favorite pieces covering Positive Psychology and adjacent from (roughly) the last seven days.

New York Magazine: Yes, Quitting Facebook May Make You Happier by Drake Baer


Psychology Today: Can You Be Vulnerable at Work? by Megan Dalla-Camina


Center for Positive Organizations: For a better workplace, make first moments matter feat. Jane Dutton


Harvard Business Review: If You Can’t Empathize with Your Employees, You’d Better Learn To by Annie McKee


Guardian: The pursuit of happiness: could a ‘happy city index’ end Bristol’s blues? by Arit Niranjan


The Positive Organization: Repairing Relationships at Work by Robert Quinn


New York Times: How Exercise Might Keep Depression at Bay by Gretchen Reynolds


Greater Good Science Center: How the Growth Mindset Can Increase Cooperation by Alex Shashkevich


Psychology Today: 7 Ways to Be Awe-Inspired in Everyday Life by Andy Tix


Psychology Today: Neuroscience Research Shows How Mood Impacts Perception by Susan Krauss Whitbourne

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