A couple of days ago, I introduced the term Return on Flourishing (ROFL) as a key financial performance indicator for future-minded leaders. My post described how programs that are designed to foster employee wellbeing can be assessed pertaining to their financial returns.
To that effect, today I was delighted to learn that German tourism giant TUI Group plans to base a part of their top executives´ bonus salaries on employee satisfaction in the near future. Yes, you´ve read correctly: employee satisfaction, not customer satisfaction.
That´s really good news in light of the old managerial adage:
What gets measured gets done.
Besides being a progressive and bold move in terms of leadership culture, it´s also a clever campaign in terms of profitability – as studies have shown time and time again there´s a strong link between employee satisfaction, customer satisfaction and profitability.